Last year, I watched in horror as an officer for the Transportation Security Administration at JFK tossed aside my son—who has a rare disease and uses a wheelchair—as if he were a piece of discarded luggage. He started crying. As did I. Eventually, an attendant said he was sorry for the inconvenience and suggested we write a letter. “That’s the only way the system will change,” he said. So, here’s my letter.
It’s 2023. It’s time to do better for travelers with disabilities, TSA.